How to Use Egypt’s Government Complaints Portal to Claim Your Rights
Trouble with a government service in Egypt? Learn how to file an official complaint and when to seek legal help.
Have you encountered an issue with a governmental service in Egypt?
Whether it's a delayed response, an unjust decision, or a malfunctioning public service, you are not without recourse.
The Egyptian government has established an official, centralized platform through which citizens can file complaints against public authorities. Surprisingly, this platform remains unknown to many.
This article provides a comprehensive guide on:
- The nature and purpose of the complaint’s portal;9
- A step-by-step explanation of how to submit a complaint;
- Guidance on when this process may be sufficient, and when it may be necessary to pursue legal action.
What is the Government Complaints Portal?
Egypt’s Government Complaints Portal is an official electronic platform administered by the Cabinet of Ministers. It was established to promote transparency and reinforce accountability within public institutions.
Through this portal, individuals may submit complaints directed toward:
- Ministries and national governmental bodies
- Public service providers (such as electricity, water, healthcare, education, etc.)
- Local administrative units and municipal authorities
Access the Portal Here: https://www.shakwa.eg
How to Submit a Complaint (Step-by-Step)
Filing a complaint via the Government Complaints Portal is a straightforward process. Follow these steps:
- Access the Portal by visiting: https://www.shakwa.eg
- Click on the option labeled “Submit a Complaint”.
- Enter your personal information, including your full name, national identification number, and contact details.
- Clearly articulate the nature of your complaint, specifying relevant dates, events, and factual details.
- Select the appropriate governmental authority or ministry to which your complaint pertains.
- Upload any supporting documentation, such as screenshots, official reports, contracts, or other relevant evidence.
- Submit the complaint and retain the tracking number provided, which will enable you to monitor the status of your submission.
- Follow up through the portal to check for updates or responses regarding your complaint.
❓ Common Questions
Does the government actually respond?
Yes. Most governmental bodies are obligated to respond within a prescribed timeframe. In the event of non-compliance, the complaint may be escalated to higher administrative levels.
Can I submit complaints regarding multiple issues or entities?
Yes. However, it is advisable to ensure that each complaint addresses a single issue and is submitted to the appropriate authority for more effective processing.
Is the portal legally binding?
No. The Government Complaints Portal is an administrative mechanism, not a judicial one. While it may provide timely and practical resolutions to minor or routine issues, it does not substitute for formal legal action where rights are seriously infringed.
⚖️ Legal Perspective: When Should You Involve a Lawyer?
At Eastern & Co., we have observed numerous instances in which the Government Complaints Portal served as an effective tool—particularly in matters involving delays in service delivery or administrative miscommunication.
However, we have also represented many clients who, despite filing complaints through the portal, received no meaningful resolution.
Based on our experience, we offer the following guidance:
- If your case involves financial loss, negligence, harassment, or a breach of contractual or legal rights, it is strongly recommended that you consult with legal counsel at the outset.
Administrative remedies may not provide sufficient protection or enforcement in such cases.
Need help⚖️
If you're not sure whether your issue can be resolved through the portal or if it requires legal intervention,
just leave your contact details and we’ll get back to you as soon as possible.
